Frequently Asked Questions
Got questions? I have answers!
I understand that there are many questions you might have before your decide to work with me. The list of Q&A below might have some answers for you and help you better understand how I work with my clients.
Web Design Related Questions
How long will it take you to finish my web site? It solely depends on the scope of the project. My rough timeline is 1-4 weeks for a basic HTML web site under 12 pages. 5-8 weeks for a basic e-commerce web site 9-20 weeks for a complete e-commerce web site with an interface (admin section) for you to manage the web site on your own.
What items do I need to provide for you to start my web site design? I would like you to fill out a form of questions for, so I can better understand your business and your goal. Color schemes that you might like. A list of web sites that you like and dislike plus the reasons why. Photos of your product or services if you already have them. Content of the web site and your company logo if you have one for me to get started with the design.
The first concept design will be presented to you within the first 10 business days after we received the sign off of the project outline.
What web design software do you use? I like to use the appropriate software for each job. I commonly use Notpad++, Komodo Edit, Fireworks, Photoshop and Illustrator.
What web programming services do you provide and utilize? I provide design consultation, information architecture, web site graphic design, content management, CSS, XHTML development.
I also develop web sites in a variety of languages depend on the needs of a web site: ASP, JSP, PHP, SQL, .net.
What do you feel about full FLASH web site? I strive to make sure every web site I design is search engine optimized and search engine friendly. FLASH based web site could be cool, but it will be difficult for end user to find them on the search engine unless major marketing and optimization is applied. But the content is not searchable. Unless you are in the entertainment business, I do not recommend building a full FLASH web site. But some FLASH animation within the site will give motion and visual interest when used wisely.
How many concepts will see for my web site? During the concept design phase, I will supply one (1) design concept to build from. This is designed after extensive research of your industry, competitor, and based on the information you provide me to ensure the direction I am taking is the right one. From this initial concept design/layout, you will have the opportunity to revise several times.
Graphic Design Related Questions
What kind of graphic design services do you provide? I provide almost any kind of graphic design service you can think of. From logo design, stationary, brochure, annual report, power point slides, to packaging, trade show display and billboards, etc. There is just too many to list on here. Please give me a call or email me what you are looking for and I will be able to explain in more detail.
Who owns the copyright after the project is done? Copyright of the final design is yours upon receipt of final payment. However, I reserve the right to use any work for promotional purposes. The rights of the samples I create and provide you to choose from also remain with me.
What graphic design software do you use? I like to use the appropriate software for each job. I commonly use Adobe Photoshop, Adobe Illustrator and Adobe InDesign.
Photography Service Related Questions
What kind of photography services do you provide? I provide product photography, portrait photography, marketing photography and also stock photography.
What is the advantage of purchasing images from you? I am always looking for unique items to shoot with. As a private stock photography provider, your chance of using the same photo with your competitor is slim to none.
After I make my payment, will I own the image? There are different types of photography that I provide. Product photography that is done for your business, you own the right to the digital files upon receipt of final payment. However, I reserve the right to use any photo work for promotional purposes. The rights of the photos I have taken and provided you to choose from also remain with me.
Can I resell or redistribute your images? No. The resale and/or redistribution of our photos is strictly prohibited.
Billing & Payment Related Questions
What is the payment structure (applicable to existing customers)? I have started with a new way to work with my clients. I am now charge by the hour for all projects. I will provide an estimated hours that I think your proposed project would take and all projects will be at an hour rate.
I will bill my client at the end of each month with a report of hours spent on each task related to the project.
Since everyone has different needs and I can offer wide range of solutions for each of my clients, I think this is the best way to price any project, that way clients know exactly what they are paying for.
I trust each client to honor my work, and will only deliver the final product if all invoiced bills are cleared.
What types of payment do you accept? I accept payment through iDeal, PayPal, VISA, MasterCard, Discover, business checks, personal checks, and money orders.
What’s your refund policy? Design is a creative process not only takes time and experience, but extensive research to understand your business, industry and target audience. I do not offer refund for my services as they are fully customized services.